Frequently asked questions

Ordering and payment

How do I order? Add items to your cart and check out online, or send us a WhatsApp message with what you need.

How can I pay? We accept M-Pesa online, on delivery and in store.

Delivery

Do you deliver? Yes. We deliver within Nairobi and can send orders to other towns by courier. We confirm the cost and expected timing before dispatch.

Can you deliver large appliances upstairs? Let us know your building and floor when you order and we will confirm what is possible.

Warranty and returns

Do items have a warranty? Warranty depends on the brand and product. Ask before you buy and we will explain what is covered and for how long.

What if an item arrives faulty? Contact us straight away with your order details and photos so we can help.

Backup power

Lithium or gel battery? Lithium is lighter, lasts more cycles and gives more usable capacity. Gel costs less upfront and needs no maintenance.

What size inverter do I need? Add up the wattage of the devices you want to run at the same time and share the list with us. We will recommend an inverter and battery bank.

Do you install? Ask us and we will advise on installation for your setup.